Return & Refund Policy

Cancellations, Returns & Refunds

At Lumiro, customer satisfaction is our priority. We want every customer to have a great experience with every product they purchase from Lumiro.

This policy is subject to applicable consumer protection laws. In the event of any conflict between this policy and mandatory legal requirements, the applicable laws will prevail.

Right to Cancel an Order

Customers may request to cancel their order in accordance with applicable consumer protection laws.

Cancellation requests can be submitted by contacting our customer support team at:

Email: trylumiro@gmail.com

Please include your name and order number so we can assist you as quickly as possible.

Cancellation Before Shipment

If an order is canceled before it has been shipped, a refund will be processed according to applicable laws and payment provider procedures.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of receiving your order.

Please include photos or videos showing the issue so we can review your request and provide the best possible solution.

Returns

To be eligible for a return, the product must be returned in accordance with applicable laws and our return instructions.

Customers may be responsible for return shipping costs unless the product is damaged, defective, or incorrect.

Exchanges

We may offer product exchanges within 14 days of delivery, subject to product condition and approval from our customer support team.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: trylumiro@gmail.com

Thank you for choosing Lumiro.

The Lumiro Team

Last updated: August 3, 2026